PHYSICAL PRODUCTS
Guarantees, Exchanges & Refund Policy
Money back guarantee!
Look… we are super confident that you will love your LLP merchandise. We have spent years making fantastic products, an easy-to-use website, and have had thousands of purchases without any issues. But, what if you are still not satisfied with your purchase? We’ll give you your money back no-questions-asked (minus the fees that Stripe takes from the transaction) within 30 days of your purchase, provided that you have NOT opened your purchase and we could resell it to someone else without any weird feelings about it. This means that the plastic wrap around the product is still in place. Otherwise, please note that all sales are final.
Exchanges and/or Refunds.
We accept returns or exchanges if your order was damaged in shipment or if you received the incorrect product. Please make sure you chat to us within 30 days of your purchase and include photos of the shipping damages or the incorrect item for the exchange. If we are out of inventory and cannot make the exchange we will issue you a refund.
What about the shipping fees?
If you are returning an unopened product within the time frame outlined above, we will refund you the cost of the product minus the shipping cost to you. You will also be responsible for the cost of shipping back to us. Snail mail is totally fine. If your product was damaged when you received it and we are replacing it, you won’t have to worry about the shipping fees.
When does the refund actually happen?
If you are returning an unopened product within the time frame outlined above, refunds will be processed after we have received the product back from you. Once our team has checked it over and approved the return we can issue you the refund. Please note that Stripe will return the funds back to the card you used for the purchase within 5 to 10 business days.
Safety Guarantee… Our site is safe!
We use Stripe to take payments, so we don’t ever store or see your credit card information. You have control over which cards are stored with Stripe through your Account dashboard.
Are we actual, real people?
Yep! Want to prove it? Chat with us here. Really, really, really want to prove it? Ask us in the chat and we’ll hop on a brief video call with you.
Read more FAQs here or our full cancellation and refund policy in our Terms of Service here.
MEMBERSHIPS & LIVE EVENTS (IN-PERSON AND VIRTUAL)
Guarantees, Cancellation & Refund Policy
No Money Back on Memberships & Live Event Tickets!
Look… we are super confident that you will love your event experience. We have spent years touring the world cultivating and hosting events, classes, workshops, retreats, and more. We have had thousands of attendees without any issues. All memberships, classes and workshops must be prepaid. We cannot offer you a refund on a live event ticket you have purchased. This means all live classes, workshops, retreats, or event ticket sales are final, non-refundable, non-exchangeable and non-transferable. At your own risk, you may replace yourself by selling or gifting your ticket, excluding memberships. Also, Lesley Logan LLP is not (and cannot be) responsible for any bank overdraft fees.
How do you know our event will be awesome?
We have tons of testimonials about past events, tours, workshops, classes… and are more than happy to share! Just chat to us and we’ll send you a link to a video of a past event, or direct you to some feedback we got from past participants.
Safety Guarantee… Our site is safe!
We use Stripe to take payments, so we don’t ever store or see your credit card information. You have control over which cards are stored with Stripe through your Account dashboard.
Are we actual, real people?
Yep! Want to prove it? Chat with us here. Really, really, really want to prove it? Ask us in the chat and we’ll hop on a brief video call with you.
Read more FAQs here or our full cancellation and refund policy in our Terms of Service here.
Terms and Conditions
Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the website (the “Service”) operated by Lesley Logan Pilates LLC (“LLP”) (“us”, “we”, or “our”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
Accounts
When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
Intellectual Property
The Service and its original content, features and functionality are and will remain the exclusive property of Lesley Logan Pilates LLC (“LLP”) and its licensors.
LLP retains all ownership and intellectual property rights to the Program content and materials provided to you through the Program, including all copyrights and any trademarks belonging to LLP and related entities. The Program content and materials are being provided to You for your individual use only and with a single-user license; this means that You are not allowed or authorized to share, copy, sell, post, distribute, reproduce, duplicate, trade, resell, exploit, or otherwise disseminate any portion of the Program or Program materials, electronically or otherwise, for business or commercial use, or in any other way that earns You money, without LLP’s prior written permission.
LLP’s and Program’s materials are protected by the United States Intellectual Property laws, including the Copyright Act of 1976. Violating the terms of this Agreement may subject You to legal action and that LLP will pursue all remedies at law against You to the fullest extent which it is entitled.
Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by LLP.
LLP has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that LLP shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
Termination
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Disclaimer
Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
The service’s outcomes can be subjective and vary greatly depending upon circumstances and individual effort invested in the Program process. LLP, Lesley Logan, LLP’s companies’ principles, shareholders, officers, directors, employees, agents, successors, beneficiaries and assigns make no guarantee, representation or warranty of any nature or kind that this Program will be effective or will result in any particular outcome and is not responsible for any result or outcome that you may experience through the services.
Governing Law
These Terms shall be governed and construed in accordance with the laws of the United States without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
Contact Us
If you have any questions about these Terms, please contact us.
REFUND AND EXCHANGE POLICIES
Please read our full refund and exchange policy here.