PHYSICAL PRODUCTS
Guarantees, Exchanges & Refund Policy
Money back guarantee!
Look… we are super confident that you will love your LLP merchandise. We have spent years making fantastic products, an easy-to-use website, and have had thousands of purchases without any issues. But, what if you are still not satisfied with your purchase? We’ll give you your money back no-questions-asked (minus the fees that Stripe takes from the transaction) within 30 days of your purchase, provided that you have NOT opened your purchase and we could resell it to someone else without any weird feelings about it. This means that the plastic wrap around the product is still in place. Otherwise, please note that all sales are final.
Exchanges and/or Refunds.
We accept returns or exchanges if your order was damaged in shipment or if you received the incorrect product. Please make sure you chat to us within 30 days of your purchase and include photos of the shipping damages or the incorrect item for the exchange. If we are out of inventory and cannot make the exchange we will issue you a refund.
What about the shipping fees?
If you are returning an unopened product within the time frame outlined above, we will refund you the cost of the product minus the shipping cost to you. You will also be responsible for the cost of shipping back to us. Snail mail is totally fine. If your product was damaged when you received it and we are replacing it, you won’t have to worry about the shipping fees.
When does the refund actually happen?
If you are returning an unopened product within the time frame outlined above, refunds will be processed after we have received the product back from you. Once our team has checked it over and approved the return we can issue you the refund. Please note that Stripe will return the funds back to the card you used for the purchase within 5 to 10 business days.
Safety Guarantee… Our site is safe!
We use Stripe to take payments, so we don’t ever store or see your credit card information. You have control over which cards are stored with Stripe through your Account dashboard.
Are we actual, real people?
Yep! Want to prove it? Chat with us here. Really, really, really want to prove it? Ask us in the chat and we’ll hop on a brief video call with you.
Read more FAQs here or our full cancellation and refund policy in our Terms of Service here.
MEMBERSHIPS & LIVE EVENTS (IN-PERSON AND VIRTUAL)
Guarantees, Cancellation & Refund Policy
No Money Back on Memberships & Live Event Tickets!
Look… we are super confident that you will love your event experience. We have spent years touring the world cultivating and hosting events, classes, workshops, retreats, and more. We have had thousands of attendees without any issues. All memberships, classes and workshops must be prepaid. We cannot offer you a refund on a live event ticket you have purchased. This means all live classes, workshops, retreats, or event ticket sales are final, non-refundable, non-exchangeable and non-transferable. At your own risk, you may replace yourself by selling or gifting your ticket, excluding memberships. Also, Lesley Logan LLP is not (and cannot be) responsible for any bank overdraft fees.
How do you know our event will be awesome?
We have tons of testimonials about past events, tours, workshops, classes… and are more than happy to share! Just chat to us and we’ll send you a link to a video of a past event, or direct you to some feedback we got from past participants.
Safety Guarantee… Our site is safe!
We use Stripe to take payments, so we don’t ever store or see your credit card information. You have control over which cards are stored with Stripe through your Account dashboard.
Are we actual, real people?
Yep! Want to prove it? Chat with us here. Really, really, really want to prove it? Ask us in the chat and we’ll hop on a brief video call with you.
Read more FAQs here or our full cancellation and refund policy in our Terms of Service here.
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